ShipNext

Privacy Policy

How ShipNext collects, uses, and protects your personal information.

Last updated: 2026-06-04

Introduction

ShipNext ("we," "us," or "our") operates the ShipNext website, documentation, demo materials, support channels, checkout flows, and related source-code access processes (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, purchase ShipNext, request code access, or contact us.

Effective date: 2026-06-04

Information We Collect

Information you provide

We may collect information you provide directly, including:

  • Name, email address, and contact details
  • Purchase details, order IDs, receipts, and billing contact information
  • Repository access information, such as the email or account used to grant private codebase access
  • Support messages, product questions, refund requests, and other correspondence
  • Feedback, testimonials, or other content you choose to send us

Payment information

Payments are processed by third-party payment providers. We may receive transaction status, payment confirmation, customer identifiers, receipts, and limited billing details. We do not intentionally store full payment card numbers on our own systems.

Information collected automatically

When you use the Service, we may collect:

  • Device and browser type, operating system, and language
  • IP address, approximate location, and referring pages
  • Pages visited, links clicked, timestamps, and basic usage data
  • Cookie and similar technology data, as described in our Cookie Policy
  • Security, fraud prevention, and access logs

How We Use Your Information

We use personal information to:

  • Operate, maintain, and improve the Service
  • Process purchases, payment confirmations, and order fulfillment
  • Grant, manage, verify, or revoke source-code access
  • Respond to questions, support requests, refund inquiries, and disputes
  • Send administrative notices, policy updates, access instructions, and security messages
  • Protect against fraud, unauthorized access, abuse, and misuse of the Product
  • Analyze website, documentation, and product interest to improve ShipNext
  • Comply with legal obligations and enforce our Terms of Service

Where applicable, we process personal data based on:

  • Contract — to process purchases, deliver code access, provide support, and enforce product terms
  • Legitimate interests — security, fraud prevention, analytics, product improvement, and business operations
  • Consent — where required for marketing communications or non-essential cookies
  • Legal obligation — when required for tax, accounting, payment, compliance, or legal purposes

Sharing Your Information

We may share information with:

  • Payment processors that process purchases, receipts, refunds, and disputes
  • Hosting and infrastructure providers that help operate the website, documentation, and delivery systems
  • Repository, download, or access providers used to deliver private codebase access
  • Email, support, chat, and notification providers used to communicate with you
  • Analytics and security providers used to understand usage and protect the Service
  • Professional advisers such as legal, accounting, tax, or compliance advisers
  • Legal authorities when required by law or necessary to protect rights, safety, or security
  • Business transfer parties in connection with a merger, acquisition, financing, reorganization, or asset sale

We do not sell your personal information.

Cookies and Similar Technologies

We use cookies and similar technologies for essential operations, preferences, analytics, security, checkout support, and support tools where configured. See our Cookie Policy for more details.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, code access records, support history, tax and accounting requirements, legal compliance, dispute resolution, and security.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Request portability of certain data
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

International Transfers

We may process and store information in countries other than where you live. Where required by applicable law, we use appropriate safeguards for international transfers.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children.

The Service may link to or integrate third-party services, such as payment processors, hosting providers, repository platforms, analytics tools, and support tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.

Contact Us

ShipNext Email: [email protected]